Shipping Policy

All orders are processed and fulfilled during regular business operations on working days.

Once your order has been successfully placed, it will go through an internal processing stage before shipment. After dispatch, a shipping confirmation will be provided, which includes tracking details so you can monitor your package throughout transit. Please note that tracking updates may take some time to appear after the notification is issued.

Shipping Protection & Delivery Responsibility

We are not responsible for packages that are lost, stolen, or damaged during transit.

To provide additional security, we may offer an optional shipping protection service at checkout. This service is designed to help safeguard your order during shipment. If this protection is not selected, you acknowledge that any delivery-related risks are assumed by the customer.

If an issue arises with your delivery, such as loss or damage, it must be reported promptly after the package is marked as delivered. Requests made outside of a reasonable reporting window may not be eligible for review.

For any concerns related to tracking updates or delivery status, customers are advised to contact the shipping carrier directly. The carrier is responsible for handling investigations and claims related to shipping issues.

Order Tracking

After your order is shipped, you will receive access to tracking information. This allows you to follow the shipment progress through the carrier’s system. If tracking details appear inactive at first, please allow some time for the system to update.

You can also log into your account on chicdressesshop.com to review your order status and shipment updates at any time.

International Shipping

For international shipments, any applicable import duties, taxes, or customs-related fees are the responsibility of the customer. These charges are determined by the destination country and are not controlled by our store.

Customs procedures may vary by region and can affect the delivery process. Customers are encouraged to check local regulations prior to placing an order.

Additional Notes

Please ensure that all shipping information provided at checkout is accurate and complete. Incorrect or incomplete details may result in delays or delivery complications.

We reserve the right to update or modify this shipping policy at any time without prior notice. For the most current version, please refer to chicdressesshop.com.